Privacy Policy

1. Introduction
Welcome to Trails Co. Ltd (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.trails.com.tr) and our services.
By using our website and services, you consent to the practices described in this Policy. If you do not agree with this Privacy Policy, please refrain from using our services.

2. Information We Collect

Personal Information You Provide Directly
– Full name, date of birth
– Email address, phone number, billing address
– Nationality, passport number collected after booking (required for transfer bookings under Turkish law)
– Travel details including pickup/drop-off locations, preferences, and special requests
– Payment information (processed securely via third-party providers)

Automatically Collected Information
– IP address, browser type, device type, and operating system
– Website usage data (pages visited, time spent, navigation patterns)
– Cookies and tracking technologies (see Section 10)

3. How We Use Your Information
We process your personal data for the following purposes:
– To process and manage bookings, including payment and customer support
– To send booking confirmations, updates, and logistical notifications
– To improve our services and website through analytics and feedback
– To send marketing communications, if you have opted in
– To comply with legal and regulatory requirements in the UK and Turkey
We do not sell, rent, or trade your personal data to third parties.

4. Payment Processing & Security
All financial transactions are securely processed by third-party payment gateways such as Stripe or PayPal.
We do not store your full payment details on our servers.
Our website uses SSL encryption to ensure secure data transmission.

5. Data Sharing & Disclosure
We may share your personal data in the following circumstances:
– With trusted service providers such as payment processors, subcontracted drivers, and partner hotels
– When required by law, regulation, or legal process
– In connection with a business transfer, merger, acquisition, or reorganization
All third-party partners are subject to data processing agreements and confidentiality obligations.

6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
– Booking records: up to five years (for tax and legal purposes)
– Inactive customer accounts: deleted after two years
– Marketing data: retained until you opt out
You may request deletion of your personal data at any time by contacting us.

7. Your Rights
Under UK GDPR and applicable laws, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your data, subject to legal retention requirements
– Object to or restrict processing in certain situations
– Request a copy of your data in a structured, machine-readable format
– Withdraw your consent at any time (where applicable)
To exercise your rights, email us at info@trails.com.tr.

8. Data Security
We use appropriate technical and organizational measures to safeguard personal data, including:
– SSL encryption
– Access controls and authentication protocols
– Regular security assessments
While we take reasonable precautions, no method of transmission is completely secure. If you suspect unauthorized access or misuse, please contact us immediately.

9. International Data Transfers
Your data may be transferred to and stored in countries outside the UK, including Turkey, the EU, and the United States.
Where applicable, we use:
– Standard Contractual Clauses (SCCs)
– Data processing agreements with third-party providers
– Transfers to countries with adequacy decisions from UK authorities

10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
– Improve site functionality and user experience
– Monitor traffic and usage analytics
– Deliver personalized content or offers (with consent)
You can manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy at www.trails.com.tr/cookie-policy.

11. Changes to This Policy
We may update this Privacy Policy periodically.
The revised version will be posted on this page with the updated date.
Significant changes may be communicated via email or website notice.

12. Contact Information
For questions or requests regarding your personal data or this Privacy Policy, please contact:

Trails Co. Ltd
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: info@trails.com.tr
Phone: +90 850 441 3944